How to Order from Saddleback
Most schools and districts order by purchase order. You can place your order online or send your PO to us by email or mail. You can also use our printable order form. Questions? Call 888-735-2225 or email contact@sdlback.com.
Purchase Orders
We’re happy to accept purchase orders. If you order online, you’ll be asked to upload a copy of your PO during checkout. You can also email your PO to contact@sdlback.com or mail it to:
Saddleback Educational, Inc.
Order Processing
PO Box 6533
Pasadena, CA 91109-6501
First-time orders may require prepayment.
Payment Options
- Credit card: Visa, Mastercard, or American Express.
- ACH/direct deposit: Get account information.
- Check: Make payable to Saddleback Educational, Inc. and mail to the address above.
Shipping and Delivery
We ship all packages FOB Destination using the best available method. Once an order leaves our warehouse, ground shipments take 3 to 7 business days, depending on your location. Some items may not be available when you order, which can delay a shipment. We’re happy to confirm availability by phone or email. For expedited shipping, email contact@sdlback.com or call Customer Service at 888-735-2225.
Shipping rates
- United States: 12% of the order, with an $8 minimum. Alaska and Hawaii: 18%.
- Canada: Please contact our Canadian distributor, Saunders Book Company, at info@saundersbook.ca or (800) 461-9120 x 3001.
- International: Place orders with our International Sales Division at contact@sdlback.com or 888-735-2225.
Vendor Information for Schools and Districts
Saddleback is a family-owned, MWBE-certified publisher. Orders outside California are not charged sales tax. Download our W9 and our sole source materials list.
Returns
If physical materials don’t meet your needs, contact us for a return authorization within 30 days of the invoice date. Unauthorized returns can’t be accepted. Returned materials must be unopened, unmarked, and in salable condition. Return shipping and insurance are the purchaser’s responsibility, and returns may be subject to a 15% restocking fee. Downloadable goods, eBooks, audio, and reproducible items are final sale.
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